First Priority Health has recently updated the Quality Management Section of BCNEPA's Provider Center. Going forward, Clinical Guidelines posted on the Quality Management Center will contain both national as well as internally developed guidelines. When a national guideline is accessed, a summary statement will appear with a link to the complete national guideline, a summary of key points from the guideline and additional resources and tools. The format of internally developed guidelines will remain the same. Tools can be accessed as they were previously on the Quality Management Center.

The following Clinical Practice Guidelines have been updated:

• Clinical Practice Guideline for Medical Management Major Depressive Disorder in Primary Care
• Clinical Practice Guideline for Medical Management of Diabetes
• Clinical Practice Guideline for Preventive Health GYN Exam
• Clinical Practice Guideline for Acute Otitis Media Non-Recurrent

The following Administrative Practice Guidelines have been updated:

• Credentialing Criteria for Newborn/Pediatric Nurses in Home Care
• Credentialing Criteria for Obstetric Nurses in Home Care
• Accessibility/Availability Primary Care Physician, specialist physicians and oral surgeons
• Medical Record Documentation - Primary Care and specialist physicians

Administrative and Clinical Practice Guidelines are available on BCNEPA's Provider Center in the Quality Management Section, accessible via the web-based NaviNet system or via www.bcnepa.com under the Provider tab. If you are unable to access the web-based guidelines and would like to request a hard copy, please call Ann Marie Wheeler at 570-200-4377, weekdays, 8:00 a.m. to 5:00 p.m. Process indicators for national guidelines are also available upon request.