By Phone

Our BlueCare Service Representatives are available weekdays from 8 a.m. to 5 p.m. at the phone numbers below. Listen carefully to the prompts, so you can make the appropriate selections and receive the quickest response from our team of representatives.

BlueCare® HMO/Plus 1.800.822.8753 (TTY) 1.800.413.1112	BlueCare Traditional 1.800.829.8599 (TTY) 1.866.280.0486
BlueCare PPO/QHD PPO, BlueCare Direct and BlueCare Comprehensive 1.888.338.2211 (TTY) 1.866.280.0486	BlueCare EPO 1.888.345.2346 (TTY) 1.866.280.0486
CHIP/adultBasic 1-800-543-7199 (TTY) 1-800-413-1112

By Email

Email your questions to our BlueCare Service Representatives through Blue Cross of Northeastern Pennsylvania’s secure message center anytime, day or night. Just register via our Member Self-Service site, located on our website home page to begin.

Employer Information

If you’re an employer and have questions about your group coverage, you can always call your sales executive. He or she can discuss with you your options for health care coverage and explain how to go about making changes or obtaining new coverage. If you’re not currently a customer but would like more information on Blue Cross of Northeastern Pennsylvania’s health care plans, you can call our regional sales offices at:

Pocono: 570.421.7897	Wilkes-Barre: 570.200.6515
Scranton: 570.344.0521	Williamsport: 570.320.1000

Billing Questions

We have a toll-free phone number dedicated to group benefits administrators. Call 1.877.292.0714 for direct access to the team responsible for your group’s bill. Representatives are available to answer your questions about monthly billing discrepancies, amounts in arrears or to clarify charges due to retroactive enrollments or changes.

Benefits vary depending on your specific coverage. These phone numbers may not apply for all groups. Read your contract carefully to determine which health care benefits are covered.

Insurance Fraud is a Serious Crime

You can report suspected insurance fraud by either calling the Fraud & Abuse Hotline toll-free at 1.800.352.9100 or by emailing the Special Investigations Unit. Click here to email to the Special Investigations Unit. All submissions are kept confidential.

The Federal Trade Commission (FTC) has created Medical Identity Theft—This six-page brochure defines medical identity theft, explains how to avoid it and how to recover if you become a victim. Click here to read. If you need assistance or have questions about identity theft, call the FTC at 1.877.IDTHEFT (438.4338).