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Open Enrollment Ended March 31st. If you have a qualifying life event, you may still be able to buy coverage for 2014. Call us today at 1.866.514.2454. Learn More

Contact Us

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By Phone

Our service representatives are available weekdays, between 8 a.m. and 5 p.m., at the phone numbers below. Listen carefully to the prompts, so you can make the appropriate selections and receive the quickest response from our team of representatives

1.800.413.1112 (TTY)

BlueCare HMO, BlueCare HMO Plus and
BlueCare HMO Individual Conversion

1.866.280.0486 (TTY)

BlueCare Traditional, BlueCare Senior, BlueCare Cooperative, BlueCare Major Medical, BlueCare Security and Special Care


1.866.280.0486 (TTY)

BlueCare PPO, BlueCare QHD PPO,
BlueCare Comprehensive, BlueCare Direct,
BlueCare Direct Select, BlueCare Direct Essentials,  BlueCare Direct Advantage, BlueCare PPO Individual Conversion, BlueCare Assure

1.866.280.0486 (TTY)

BlueCare EPO


1.800.413.1112 (TTY)



By Email

Email your questions to our service representatives through the secure message center anytime, day or night. Just register via Member Self-Service, located on our website home page.

Employer Information

If you’re an employer and have questions about your group coverage, call your Account Manager. If you’re not currently a customer but would like more information about Blue Cross of Northeastern Pennsylvania’s health care plans, call our regional sales offices at:

Pocono Regional Sales Office
Wilkes-Barre Regional Sales Office
Scranton Regional Sales Office
Williamsport Regional Sales Office

Billing Questions

We have a toll-free phone number dedicated to group benefits administrators. Call 1.877.292.0714 for direct access to the team responsible for your group’s bill. Representatives are available to answer your questions about monthly billing discrepancies, amounts in arrears or to clarify charges due to retroactive enrollments or changes.

Benefits vary depending on your specific coverage. This phone number may not apply for all groups. Read your contract carefully to determine which health care benefits are covered.

Insurance Fraud is a Serious Crime

You can report suspected insurance fraud by either calling the Fraud & Abuse Hotline toll-free at 1.800.352.9100 or by emailing the Special Investigations Unit. All submissions are kept confidential.

The Federal Trade Commission (FTC) has created Medical Identity Theft—This six-page brochure defines medical identity theft, explains how to avoid it and how to recover if you become a victim. If you need assistance or have questions about identity theft, call the FTC at 1.877.IDTHEFT (438.4338).