If you have a question or can’t find what you need, our Customer Service team is happy to help you. Just call the Customer Service number on the back of your ID card, or use the number for your plan listed below. We’re here to help you, weekdays, between 8 a.m. and 5 p.m.
BlueCare® Traditional, BlueCare Senior, BlueCare Security
myBlue® Access, myBlue Access LP, myBlueCare, myBlue Choice, myBlue Choice LP my Blue Cross
BlueCare PPO, BlueCare QHD PPO
BlueCare HMO, BlueCare HMO Plus
BlueCare EPO, BlueCare Custom PPO, BlueCare Custom QHD PPO, AffordaBlueSM
Email your questions to our service representatives through the secure message center anytime, day or night. Just register via Member Self-Service, located on our website home page.
If you’re an employer and have questions about your group coverage, call your Account Manager. If you’re not currently a customer but would like more information about Blue Cross of Northeastern Pennsylvania’s health care plans, call our regional sales offices at:
Pocono Regional Sales Office
Wilkes-Barre Regional Sales Office
Scranton Regional Sales Office
Williamsport Regional Sales Office
We have a toll-free phone number dedicated to group benefits administrators. Call 1.877.292.0714 for direct access to the team responsible for your group’s bill. Representatives are available to answer your questions about monthly billing discrepancies, amounts in arrears or to clarify charges due to retroactive enrollments or changes.
Benefits vary depending on your specific coverage. This phone number may not apply for all groups. Read your contract carefully to determine which health care benefits are covered.
Insurance Fraud is a Serious Crime
You can report suspected insurance fraud by either calling the Fraud & Abuse Hotline toll-free at 1.800.438.2478 or by emailing the Special Investigations Unit. All submissions are kept confidential.
The Federal Trade Commission (FTC) has created Medical Identity Theft—This six-page brochure defines medical identity theft, explains how to avoid it and how to recover if you become a victim. If you need assistance or have questions about identity theft, call the FTC at 1.877.IDTHEFT (438.4338).