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What Is Home Delivery?

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What Is the Home Delivery (Mail Order) Pharmacy Program?

This program lets you save money on most maintenance prescription drugs taken long term and delivers them right to your home.

How Does Home Delivery Work?

  • First, check your Policy for your group-specific home delivery (mail order) copay amount.
  • Then call your doctor to get a written prescription for up to a 90-day supply of medicine.Since the home delivery copayment applies no matter what amount you order, it is your responsibility to ask that your doctor specify a 90-day supply on your prescription to get the greatest benefit from this program.
  • Because the law requires that pharmacies must have the original prescription on file, you will need to get a new written prescription from your doctor to use the Express Scripts home delivery program. Prescriptions you may have on file with any other home delivery service will not transfer to Express Scripts.
  • Next, fill out the home delivery pharmacy registration form and send it with your prescription and payment to the following address:

Express Scripts, Inc.
PO Box 66566
St. Louis, MO 63166-6566

You can also ask your doctor’s office to fax the registration form to Express Scripts for the quickest possible service. The Rx ID number on your ID card is needed to process your order.

Easy to Use
By following these simple steps, you order your medicines and they’re delivered right to your home. And refills are just as easy! A reorder envelope and refill notice will be sent with all prescriptions. It will tell you the number of refills left on your prescription, if any. To order your refill, simply send your refill order no later than the date marked on the notice, or call 1.877.603.8399. For the quickest possible service, you can order your refills online. Just logon to and follow the on-screen directions.

Once you’ve mailed your prescriptions to Express Scripts, allow up to 14 days for your medications to arrive. You’ll get a phone call telling you when your order has shipped and when you can expect delivery. You can also track your order online. If there are prescriptions that you need immediately, you should have them filled by your local pharmacy.

You can feel comfortable knowing that you will get delivery right to your home. Millions of prescriptions are sent safely through the mail every year. Plus, registered pharmacists carefully screen each prescription throughout the dispensing process, so you can feel secure that you’ll get the attentive service you deserve.

Cost Effective
Express Scripts Home Delivery Pharmacy helps you save money by giving you generic drugs when possible, unless you or your doctor specifically asks for brand-name drugs. To ask for brand-name drugs, attach a note requesting the brand name or call Express Scripts with your request. If you or your doctor selects brand-name drugs when generics are available, you will have to buy up; i.e., pay the extra cost between the brand-name and the generic, plus your copay, deductible and coinsurance, if applicable.