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Website Privacy & Security Statement

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The purpose of this Privacy & Security Statement is to summarize and disclose all information collecting and disseminating practices of BCNEPA as concerning its web site, www.bcnepa.com ("Public Pages") and my.bcnepa.com ("Blue Solutions").

This Privacy Statement is effective as of October 12, 2001, and was last updated on February 3, 2010. However, BCNEPA reserves the right to change this Privacy & Security Statement as necessary and without notice to users of this site. This Privacy & Security Statement is not intended to and does not imply any contractual or other legal rights or remedies to or from BCNEPA, its affiliates, subsidiaries, assigns, agents or any other party.

  1. Security Features
  1. Public Pages
    Secure connections are supported on the current server supporting this site. Visitors are urged to review the privacy/security statements of any links that visitors may access from this site, as such terms may be different and are not the legal responsibility of BCNEPA, as more fully described in the disclaimer language that will be displayed for users prior to entering these links.
  2. Blue Solutions
    Blue Solutions is a self-service portal for members and group administrators of BCNEPA that requires a Log-In (User I.D. and password). Secure connections are supported on the current server supporting this site. Visitors are urged to review the privacy/security statements of any links that visitors may access from this site, as such terms may be different and are not the legal responsibility of BCNEPA, as more fully described in the disclaimer language that will be displayed for users prior to entering these links. In addition to these security features, after a designated amount of time of non-use, member or group administrator will be logged out of blue solutions and be required to log back in to continue session.
  1. Collection of Personal Information
  1. Public Pages
    BCNEPA will not be tracking personal data. However, utilization statistics for all traffic on our public pages is being collected and analyzed by a third party. The third party places non-expiring cookies on the hard drives of visitors for long-term tracking. Furthermore, personal information collected on these public pages will not be used for statistical analysis and will not be disclosed or become available to any third parties.
  2. Blue Solutions
    BCNEPA will not be tracking personal data, and thus, no "cookies" will be placed on the hard-drives of visitors to store personal data. However, BCNEPA’s server will track session information and "cookies" containing this session information will be placed on the hard drives of visitors.
  3. Equal Opportunity Employment
    BCNEPA will be tracking the following personal data on the Equal Opportunity Employment application: first name, last name, middle name, address, telephone number, email address, resume, gender and ethnicity.
  4. Provider Registration for Electronic Billing
    BCNEPA will be tracking the following personal data on the EDI Portal application: provider name, address, telephone number, national provider identifier number, email address, tax identification number and taxonomy codes.
  5. BlueCare Direct
    BCNEPA will be tracking the following personal data on the BlueCare Direct application: first name, last name, middle initial, address, telephone number, email address, social security number, date of birth, age, gender, height, weight, physician information, other insurance information, enrollment information and specific medical and health information.
  1. Use of Data Collected from Input Forms
  1. Public Pages
    The current site does have a limited ability to input personal information into data input forms. Data entered consists of group number, member number, member name and primary care physician ("PCP") information and changes to this information. Prior to entering such data, users should carefully review this statement and BCNEPA’s description of its limited security features. Use of this information is solely for customer service purposes.
  2. Blue Solutions
    Blue Solutions does have an ability to input personal information into data input forms. Data must be entered by member or group administrator to verify identity and authority of user and that information will include, but is not limited to, group number, member number, member name, primary care physician ("PCP") or any treating physician information, email address, phone number, date of birth, claim numbers, referral numbers and any and all changes to this information. Prior to entering such data, users should carefully review this statement and BCNEPA’s description of its limited security feature. Use of this information by BCNEPA is solely for customer service purposes.
  3. Equal Opportunity Employment
    Equal Opportunity Employment does have the ability to input personal information into data input forms. Data must be entered by job applicants and will include their name, address, telephone number, email address, resume, gender and ethnicity. Prior to entering such data, users should carefully review this statement and BCNEPA’s description of its limited security feature. Use of this information is solely for employment purposes.
  4. Provider Registration for Electronic Billing
    The EDI registration portal does have the ability to input provider information into data input forms. Data must be entered by providers to verify identity and authority of user and that information will include, but is not limited to, provider name, address, national provider identifier number, tax identification number, taxonomy codes, email address and telephone number and any and all changes to this information. Prior to entering such data, users should carefully review this statement and BCNEPA’s description of its limited security feature. Use of this information is solely for electronic billing purposes.
  5. BlueCare Direct
    The BlueCare Direct application does have the ability to input personal data into data input forms. Data must be entered by individuals seeking BlueCare Direct health insurance coverage and will include, but is not limited to, name, address, telephone number, email address, social security number, date of birth, age, gender, height, weight, physician information, other insurance information, enrollment information and specific medical and health information. Prior to entering such data, users should carefully review this statement and BCNEPA’s description of its limited security feature. Use of this information is solely for health insurance enrollment purposes.
  1. Disclosure of Data
    BCNEPA will not sell, trade or disclose data to non-affiliated third parties for any purpose other than BCNEPA’s operations.

     
  2. Logging and Tracking
    Blue Solutions Only
    BCNEPA, as required for compliance with the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"), will be collecting all activity in Blue Solutions, including, but not limited to, successful and failed log-in attempts; all inquiries concerning claims, referrals, benefit eligibility etc.; all transactions, such as changes to PCP’s, I.D. card requests, etc., and all changes to a profile, such as a new e-mail address, etc.

     
  3. Collection of Personal Data from Children
    Children under the age of 13 can access our site as guests. BCNEPA will not knowingly collect or use any personal information from individuals under the age of thirteen without the consent of a parent or guardian, or provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose.

    If registration is required for any services on the BCNEPA site, and a visitor submits information to the web site through the registration process that indicates the visitor is a child, the child’s parent or guardian will be alerted to the child’s registration and will be provided instructions on how the parent or guardian can delete the child’s registration, if so desired. No information collected through the site from visitors that identify themselves as children will knowingly be used for any direct marketing or promotional purposes.

    BCNEPA does not require a child to disclose more information than is reasonably necessary to participate in an activity.

     
  4. Parental Access
    A parent can contact our Privacy & Security Office to access, change or delete the personal information that we have collected from his or her child by sending an email to privacy@bcnepa.com. Please include the child’s membership number, name, and the parent’s email address so that we can better assist you with your inquiry or request.

    BCNEPA takes steps to verify the identity of anyone requesting information about a child and to ensure that the person is in fact the child’s parent or legal guardian.

    We may amend our privacy policy at any time. We will provide parents with notice by email of any material changes in the collection, use or disclosure practices to which you had previously agreed.

     
  5. Privacy/Security Breaches
    BCNEPA is concerned about the privacy and security of this site and its visitors. Because the privacy and security of this site cannot be fully protected from breaches, BCNEPA has established an address for visitors to report breaches and suspected breaches of the privacy and security of this site. Visitors should report any such breaches at abuse@bcnepa.com

     
  6. Questions/Concerns
    If you have any questions, comments or concerns regarding BCNEPA’s privacy policy and or practices, please send an email to privacy@bcnepa.com, or contact us at 1-866-262-5867.