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By Phone

If you have a question or can’t find what you need, our Customer Service team is happy to help you. Just call the Customer Service number on the back of your ID card, or use the number for your plan listed below. We’re here to help you, weekdays, between 8 a.m. and 5 p.m.

1.866.280.0486 (TTY)

BlueCare® Traditional, BlueCare Senior

1.866.280.0486 (TTY)
BlueCare PPO, BlueCare QHD PPO

1.800.413.1112 (TTY)

BlueCare HMO, BlueCare HMO Plus

1.866.280.0486 (TTY)

BlueCare EPO, BlueCare Custom PPO, BlueCare Custom QHD PPO, AffordaBlueSM

1.800.413.1112 (TTY)


By Email

Email your questions to our service representatives through the secure message center anytime, day or night. Just register via Member Self-Service, located on our website home page.

Employer Information

If you’re an employer and have questions about your group coverage, call your Account Manager. If you’re not currently a customer but would like more information about Blue Cross of Northeastern Pennsylvania’s health care plans, call our regional sales offices at:

Pocono Regional Sales Office
Wilkes-Barre Regional Sales Office
Scranton Regional Sales Office
Williamsport Regional Sales Office

Billing Questions

We have a toll-free phone number dedicated to group benefits administrators. Call 1.877.292.0714 for direct access to the team responsible for your group’s bill. Representatives are available to answer your questions about monthly billing discrepancies, amounts in arrears or to clarify charges due to retroactive enrollments or changes.

Benefits vary depending on your specific coverage. This phone number may not apply for all groups. Read your contract carefully to determine which health care benefits are covered.

Insurance Fraud is a Serious Crime

You can report suspected insurance fraud by either calling the Fraud & Abuse Hotline toll-free at 1.800.438.2478. All submissions are kept confidential.

The Federal Trade Commission (FTC) has created Medical Identity Theft—This six-page brochure defines medical identity theft, explains how to avoid it and how to recover if you become a victim. If you need assistance or have questions about identity theft, call the FTC at 1.877.IDTHEFT (438.4338).